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What You Agree to When You Use petir19

These legal terms govern your account, your transactions via DANA, OVO, and GoPay, and how we handle your data on petir19. Access to our platform depends on local law and is available only where eligible under your region's rules.

Indonesia-eligible access onlyAccount terms apply on registrationDANA, OVO, GoPay transaction rulesData handled under our privacy policyAge and eligibility conditions apply
petir19 What You Agree to When You Use petir19
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is tied directly to the wallet you register — the DANA, OVO, or GoPay ID you provide is verified before any withdrawal is processed. We hold your data only for as long as your account remains active or as required under applicable rules, and we do not share your personal details with unaffiliated third parties. You can request a copy of the data we hold or ask for corrections at any time through our support channel.

Wallet Verification

Your DANA, OVO, or GoPay wallet ID is matched against your account name at registration and again at every withdrawal request. No mismatch passes our check.

Data Retention

We keep account and transaction records for the period required under applicable rules. Once your account is closed and the retention window passes, your data is removed from active systems.

Cookie Policy

We use session cookies to keep your account logged in and analytics cookies to improve page performance. You can manage cookie preferences through your browser settings at any time.

Data Access Requests

To view, correct, or request deletion of your personal data, contact us by email with your account name and registered wallet type. We respond within the timeframe stated in our policy.

LEGAL CONTACT PATHS

How to Reach Us About Policy Questions

If you have a question about how a specific clause applies to your account, or you need to request a change to your personal data, our support team handles legal and account enquiries directly. We keep a record of every conversation so your query is tracked from first contact to resolution.

Live Chat Reach our support team via live chat on petir19. Use this for urgent account or transaction queries — your chat log is saved to your account record.
Email Support Send legal or data-related requests by email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — linked to your account.
Account Portal Log in to your account and navigate to the Help section to submit a formal policy enquiry. Responses are tracked in your account message history.

Common Legal Questions About Your Account

These are the questions we hear most when it comes to account terms, data rights, and transaction disputes. If your question is not covered here, use the live chat or email route listed above.

Yes. Every deposit and withdrawal made via DANA, OVO, or GoPay is covered by these terms. The wallet ID you use must match your registered account name or the transaction will not complete.

Raise the dispute through live chat or email within the timeframe shown in your account history. Include your transaction ID and the wallet type used so our team can pull the record quickly.

Yes. Send a request by email with your account name and registered wallet. We will confirm what data we hold and provide it within the period stated in our data policy.

Contact support to close your account. We retain transaction records for the period required under applicable rules, after which your data is removed from active systems.

Access depends on local law and your eligible region classification. We do not override local regulations — if platform access is restricted under your local rules, those rules apply.

We may update these terms when needed. We will note the change date on this page. If you continue using your account after a change, that counts as acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.