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How petir19 Handles Your Personal Information

Your account data, payment details, and activity on petir19 are handled with clear rules — what we collect, why we collect it, and how long we keep it. This page covers your full privacy rights, including how to access, correct, or remove your information.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyCookie ControlsData Retention Policy
petir19 How petir19 Handles Your Personal Information
DATA SECURITY STANDARDS

How We Protect and Manage Your Information

Account security on petir19 covers both the data you submit and the payment rails you use. Here is how we handle each area.

Encryption in Transit All data exchanged between your device and petir19 travels over SSL-encrypted connections. This applies to login sessions, DANA or OVO deposit requests, and any form submission on your account.
Cookie and Tracking Policy We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies are anonymised. You can block non-essential cookies in your browser without losing account access.
Data Retention Period Transaction records are retained for as long as required by applicable rules in eligible regions. Account data is held while your account is active and for a defined period after closure, after which it is deleted or anonymised.
Your Access and Correction Rights You may request a copy of the data we hold on your account, ask us to correct inaccurate details, or request deletion where local law permits. Submit requests via live chat or the email address in your account settings.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about what data we hold on your account, want to request a correction, or need to ask about deletion, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your record quickly.

Live Chat Open the chat widget from your account dashboard and select 'Account & Privacy' from the topic menu. A support agent will respond during operating hours.
Email Support Send your privacy request to our support address listed in your account settings. Include your registered email and the specific data query so we can respond accurately.
Account Settings Some data changes — like updating your mobile number or linked e-wallet — can be done directly inside your account settings without contacting support.

Common Questions About Your Privacy on petir19

These are the questions we hear most from account holders about how their data is used and what rights they have.

We collect your name, email, mobile number, and the e-wallet you link — such as DANA, OVO, or GoPay. Device data like your IP address and browser type is also logged at login to protect your account.

Yes. Submit a data access request via live chat or the support email in your account settings. Include your registered email address so we can locate and compile your record.

Each transaction generates a log with the amount, timestamp, and payment method used. These records are stored securely, used only for account verification and dispute handling, and not shared with advertisers or third parties.

Send a deletion request through live chat or by email. We will process it in line with applicable local rules — some records may need to be retained for a set period before full deletion is possible.

We use session cookies for login, preference cookies for lobby settings, and anonymised analytics cookies. You can block non-essential cookies in your browser settings. Core account functions still work without them.

Contact support via live chat selecting the 'Account & Privacy' topic, or email us from the address listed in your account settings. We aim to respond to privacy concerns as a priority queue.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.