Reference

Terms That Keep Your Account Yours

These terms set out how your petir19 account works — what we expect from you, what you can expect from us, and how payments through DANA, OVO, and GoPay are handled.

Account OwnershipPayment ConductWallet Use RulesEligibility by RegionAccount Suspension Rights

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ACCOUNT SECURITY

How We Protect Your Account Data

Account security and data handling are built into how petir19 operates. Your login credentials are stored in encrypted form and are never shared with third parties outside of the payment providers — DANA, OVO, GoPay — needed to process your transactions. Session activity is monitored for unusual access patterns, and your account may be locked if a login is flagged from an unrecognized device.

Data Retention

We keep account records for as long as your account is active and for the period required under applicable regulations. Inactive accounts follow a defined retention schedule before data is removed.

Cookie Use

Cookies help us keep your session active and remember your wallet preferences. You can manage cookie settings from your browser, though some account functions need session cookies to work correctly.

Account Access Requests

You can request a summary of the data we hold on your account by contacting support with your registered account ID. We aim to respond within the timeframe required by applicable local rules.

Requesting Changes

To update your registered wallet details or contact information, go to Account Settings and follow the verification steps — your DANA, OVO, or GoPay details must match your account name before changes are saved.

CONTACT CHANNELS

Reach Us About Your Terms

Questions about your account terms, a blocked transaction, or a suspension notice? Our support team handles account and policy queries across these channels. Wallet-related disputes — covering DANA, OVO, and GoPay transactions — are handled separately from general account queries, so flag the payment method when you write in.

How These Terms Apply to Your Account

petir19 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on petir19, you agree to these terms in full. Each account is personal — you cannot transfer it, share it, or operate it on behalf of another person. One account per user is the rule, and duplicate accounts may be closed without

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notice. Payments made via DANA, OVO, and GoPay are subject to the terms of those providers alongside ours. When you deposit, funds are credited to your account wallet after the payment is confirmed by the provider. Withdrawals follow a verification step — your wallet details must
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match the name on your account before a withdrawal is released. We reserve the right to hold, review, or reverse transactions where fraud, errors, or policy breaches are suspected. Any winnings linked to a rule violation may be voided. If your account is flagged for review,
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our support team will reach out via the contact method registered on your account. These terms may be updated. We will post changes here, and continued use of your account after a change is posted counts as acceptance. If you disagree with an update, stop using
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the account and contact us before the effective date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about account rules, wallet policy, and what happens when something goes wrong. If your question is not here, reach out via live chat or email with your account ID ready.

No. Each account is for one person only. Sharing access — even with a family member — breaks the single-account rule and can result in your account being suspended without prior notice.

Check your GoPay transaction history first. If the deduction shows there but your account wallet is empty, contact support with the GoPay transaction reference number so we can trace the payment on our end.

We post all updates on this page before they take effect. Continuing to use your account after the effective date means you accept the revised terms. If you disagree, contact us before that date.

Contact support via email or live chat with your registered account ID. We will provide a summary of account data held in line with applicable local regulations and respond within the required timeframe.

Withdrawals are verified to confirm your wallet name — DANA, OVO, or GoPay — matches the name on your petir19 account. Mismatches or flagged transaction patterns trigger a manual review before funds are released.

Access depends on local law and is available only where permitted in eligible regions. It is your responsibility to confirm that using this platform is lawful in your specific location before opening an account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Keep Your Account Yours

How We Protect Your Account Data

Data Retention

Cookie Use

Account Access Requests

Requesting Changes

Reach Us About Your Terms

Common Questions About These Terms

01 Can I share my petir19 account with someone else?

02 What happens if I deposit via GoPay but the credit does not show in my account?

03 Can petir19 change these terms without telling me?

04 How do I request the data petir19 holds about my account?

05 Why might my withdrawal be held for review?

06 Is petir19 available to all users in Indonesia?

Terms & Conditions

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